Sr Technical Manager

Key Responsibilities

· Provide L3-level support for Entra ID and Azure Application Proxy–related issues.

· Troubleshoot complex authentication, Conditional Access, and SSO (SAML, OAuth, OpenID) issues.

· Manage Azure App Proxy connectors, application publishing, and certificate renewals.

· Administer and optimize Conditional Access, MFA, and Identity Protection policies.

· Support hybrid identity integrations using Azure AD Connect or Cloud Sync.

· Perform root cause analysis and implement permanent resolutions for recurring problems.

· Monitor service health, performance, and security posture using Azure Monitor / Sentinel.

· Handle change management activities (RFC creation, validation, and closure).

· Collaborate with network and security teams for dependencies such as DNS, firewalls, and certificates.

· Maintain technical documentation, runbooks, and conduct knowledge transfers for L1/L2 teams.

Required Skills

· Expertise in Microsoft Entra ID / Azure AD configuration and troubleshooting.

· Hands-on experience with Azure Application Proxy – publishing, connectors, and certificates.

· Strong knowledge of Conditional Access, MFA, and Hybrid Identity concepts.

· Proficiency in PowerShell scripting for automation and reporting.

· Understanding of ADFS, TLS/SSL, and reverse proxy configurations.

· Exposure to Azure Monitor, Microsoft Sentinel, or other SIEM tools.

Soft Skills

· Strong ownership and accountability for service uptime.

· Effective communication and cross-team collaboration.