Senior Claims Manager

Om tjänsten

From: June 1, 2026 till May 31, 2027

We are now looking for a Claim Manager that will be responsible for proactively identifying, managing, and resolving high value, high-risk claims and disputes at the earliest viable opportunity, at the lowest overall cost, and with the protection of the company’s commercial and market reputation at the forefront of all settlement strategies.

The Claims Manager leads the management of all incoming and outgoing claims – related to all types of contracts in operations and insurance related matters.

The role ensures that claims outcomes contribute positively to the business by safeguarding continuous revenue streams, generating recoveries where possible, and enabling senior management to make well-informed decisions through clear, timely, and accurate information.

Claims strategy

• Lead the assessment, development, and implementation of claim strategies in close collaboration with Engineering, Asset Management, Commercial, Legal, Insurance, and Operations.
• Recommend and drive successful implementation of claim strategies in full alignment with internal stakeholders.
• Present strategic updates and recommendations to internal decision-making bodies, ensuring transparency and alignment throughout the claim's lifecycle.
• Analyze each claim from commercial, legal, technical, and supplier relationship perspectives to determine the most effective resolution path.
• Hold overall responsibility for managing high value, high impact claims, including warranty claims, operational claims, and insurance claims,

Claims Monitoring, Reporting and Governance

• Monitor the status of all O&M claims and prepare high‑quality periodic management reports, enabling well‑informed decision making.
• Ensure all project correspondence is reviewed, responded to, and tracked for contract administration and claims preparation purposes.
• Maintain a high standard of contract administration for all claim‑related agreements, identifying risks and challenges requiring internal mitigation.
• Ensure compliance with company policies related to claims management and adherence to broader business governance processe.

Operational & Cross Functional support

• Support Commercial Managers in Operations with miscellaneous supplier claims, both incoming and outgoing.
• Provide ad hoc commercial support on miscellaneous topics affecting claims, contractual interpretation, or dispute avoidance.

Compliance and Governance

• Ensure compliance with company policies on claims management and adherence to relevant business governance processes.
• Perform other duties as assigned by the Head of Warranty & Claims Management.
• Success criteria/KPIs can be found in the individual Performance Dialogu

Kvalifikationer

Experience

• Minimum 5 years of relevant experience in renewables, construction, or oil & gas.
• Several years’ experience specifically as a Contracts and/or Claims Manager.
• Experience managing contractual, operational, warranty, and insurance claims, including familiarity with insurance policies and claims processes.
• Experience working in multicultural, cross functional environments.

Technical and Professional competencies

• Strong knowledge of contract law, commercial agreements, claims preparation, and litigation/arbitration processes.
• Ability to interpret complex contract wording and identify key contractual risks or inconsistencies.
• Proven experience managing external legal counsel, insurance experts, and third-party consultants.
• Strong analytical and negotiation skills with the ability to develop innovative resolution strategies

• Excellent communication skills in English (verbal and written).
• Ability to build strong, high integrity relationships with internal teams, contractors, suppliers, external partners, and authorities.
• A collaborative team player capable of influencing across a wide network of stakeholders

Education

• Graduate degree in Engineering, Law, Project Management, Contract Management, or another relevant discipline.
• Additional training or qualifications in insurance, claims, or risk management are considered an asset.

Personal attributes

• Self-motivated with the ability to work independently and manage competing priorities.
• Strong delivery focuses on the ability to work under pressure and meet tight deadlines.
• Structured, solution-oriented mindset with a commitment to continuous improvement.

Om arbetsgivaren

Vi på 21Activa har över 30 års samlad erfarenhet inom bemanning och rekrytering.

Med fokus på lager, logistik, transport och administration hjälper vi företag i Stockholm, Uppsala, Roslagen och Mälardalen att hitta rätt kompetens.

Vi är ett auktoriserat bemanningsföretag med kollektivavtal som står för trygghet och engagemang. När våra medarbetare mår bra skapas de bästa resultaten för våra kunder.