Site IT Service Delivery Specialist

How You´ll make an impact

• Act as the primary liaison between business stakeholders, IT service providers, and vendors.
• Coordinate and oversee the delivery of infrastructure, applications, and end-user IT services.
• Manage incidents, service requests, escalations, problem resolution, and change activities.
• Gather documents, and prioritize business demands, improvement requests, and local IT initiatives.
• Ensure compliance with IT governance, cybersecurity, audit requirements, and security standards.
• Drive stable IT operations, continuous service improvement, high customer satisfaction, and successful deliery of IT projects and improvements.

Your background

• ITIL-based service management expertise, including incident, problem, and change management.
• Strong stakeholder, vendor, and business relationship management skills.
• Analytical thinking with proven problem-solving and service improvement capabilities.
• Effective communication skills with the ability to engage technical and business audiences.
• Proficiency in ServiceNow, Microsoft 365, and related IT service management tools.
• Understanding of cybersecurity, compliance, and IT governance requirements.

What We Offer

• Collective bargaining agreement
• Flexible working hours
• Wellness allowance
• Excellent career opportunities within Hitachi Energy, both in Sweden and globally
• A mentor to support you during the onboarding phase
• Various training and professional development opportunities
• A diverse workplace with more than 70 nationalities represented in Sweden
• Additional compensation during parental leave
• Benefits portal with thousands of discounts and offers

Hiring Manager Daniel Meyer, Daniel.meyer@hitachienergy.com, will be happy to answer your questions about the position.

Union representatives – Sveriges Ingenjörer: Maria Lönnberg, +46 (72) 2004796 ; Unionen: Karin Ulvemark, +46 107-38 51 42; Ledarna: Frank Hollstedt, +46 10 7387043 .

For all other questions, please contact Talent Acquisition Partner Elina Mannelqvist, elina.mannelqvist@hitachienergy.com.