Kundtjänstmedarbetare med svenska och engelska – Sofia

Jobs Europe AB

Tidsbegränsad anställningHeltid6 månader – upp till 12 månaderFast och rörlig lön

Om tjänsten

Arbetsgivare är Jobs Europe AB. Tjänsten hör till yrket Kundtjänstmedarbetare och yrkesgruppen Kundtjänstpersonal. Anställningen löper under en bestämd tid. Anställningen varar mellan sex och tolv månader. Arbetet är på heltid. Arbetsgivaren söker tre personer till tjänsten. Ersättningen är dels fast, dels rörlig. Sista ansökningsdag är den 30 september.

Hos Jobs Europe AB finns 34 andra lediga tjänster just nu.

Beskrivning

For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.

With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.

🎯 About the Role

We are looking for a Customer Support Associate with Swedish and English to join our team supporting customers of a leading international telecommunications provider.

You will assist customers through inbound voice and non-voice channels, including phone, email, and chat, with day-to-day service-related questions such as top-ups, SIM activation, roaming usage, and general account inquiries. This is a pure customer service role with no sales, upselling, or device troubleshooting.

Key Responsibilities

  • Handle inbound customer inquiries via phone, email, chat, and other supported channels
  • Assist customers with top-ups, SIM activation, roaming usage, and general service-related questions
  • Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
  • Accurately document customer interactions and follow established processes
  • Provide professional, clear, and empathetic support in every interaction


What We’re Looking For

Must-have:

  • Swedish – minimum B2 level
  • English – minimum B2 level
  • Undergraduate, graduate, postgraduate education or equivalent
  • Strong verbal and written communication skills
  • Good computer skills and ability to work with multiple systems
  • Availability to work 09:00–18:00, Monday to Friday


Nice-to-have:

  • Previous experience in customer service, BPO, telecommunications, or a similar environment
  • Experience working with CRM or ticketing systems
  • Strong problem-solving skills and a customer-focused mindset


What You’ll Get

Compensation & Benefits:

  • Competitive salary and performance-based bonuses
  • Additional health insurance
  • Food vouchers
  • 3 weeks of paid training in English, followed by accreditation
  • Relocation support to Sofia for eligible candidates


Work Environment:

  • Onsite from our Sofia office
  • Working hours: 09:00–18:00, Monday to Friday
  • Voice and non-voice customer support


Growth & Development

You will receive structured training and ongoing support while developing your customer service and communication skills in an international environment.

🚀 Ready to Apply?

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