Senior Customer Journey Designer, Göteborg

Nordic Investin is recruiting a Senior Customer Journey Designer on behalf of one of our partner companies. You connect user evidence, service realities and product constraints to create experiences that are clear, inclusive and valuable.

The partner is strengthening its capability in customer journeys connected to ownership metrics and coordinated improvement. You will connect journey research, service mapping and metrics while ensuring that prioritisation and facilitation receive appropriate discipline. The aim is practical progress that colleagues can use, leaders can evaluate and the organisation can sustain.

The design function values evidence, critique and collaboration. Success means making complexity understandable and enabling better choices.

You will work with users, product leaders, engineers and operational colleagues. Design decisions should be tested early and explained through evidence.

This role calls for independent judgement and the ability to raise the quality around you. You are expected to make trade-offs visible, recognise when a decision needs wider expertise and move work forward without creating unnecessary process.

Own the practical direction for customer journeys connected to ownership metrics and coordinated improvement.

Translate goals and constraints into a clear approach for journey research and service mapping.

Establish useful standards, routines or decision artefacts around metrics.

Coordinate stakeholders and dependencies affecting prioritisation.

Use evidence and measurable outcomes to improve facilitation.

Strengthen knowledge sharing and sustainable ownership through roadmap alignment.

Relevant experience delivering customer journeys connected to ownership metrics and coordinated improvement in a demanding environment.

Strong working knowledge of journey research and service mapping.

Practical experience applying metrics and prioritisation.

Ability to assess priorities, risks and trade-offs involving facilitation.

Evidence of clear stakeholder communication and dependable end-to-end ownership.

Professional English and the judgement to work with sensitive or business-critical information.

Experience that would add value

Experience from telecom utilities and subscription services.

Exposure to roadmap alignment in a cross-functional or multi-team environment.

Swedish language skills or experience working across Nordic organisations.

A background that can succeed here

You may come from a product company, agency, consultancy or public service. Your portfolio should explain the problem, contribution, evidence and outcome. Direct experience of customer journeys connected to ownership metrics and coordinated improvement is valuable, while adjacent experience counts when it shows transferable judgement.

What makes the opportunity interesting

You will work on consequential journeys where careful discovery can influence priorities, not simply presentation. The focus on customer journeys connected to ownership metrics and coordinated improvement gives the opportunity a clear mission and room to influence priorities and success measures.

The exact partner, employment model, compensation, start date and working arrangement will be explained openly during the process. Nordic Investin will make sure you understand the opportunity before asking you to make a decision.

The recruitment conversation

Nordic Investin will focus on decisions you have made: the context, alternatives, result and what you would change today. You will also have room to ask direct questions and test whether the role, mandate and partner environment are right for you.

Apply with your CV or LinkedIn profile and a short note about a relevant product, service or customer journey you helped improve. Nordic Investin welcomes different routes into the profession and assesses evidence, judgement and potential alongside formal titles.