Client Service Manager, Stockholm

Lead the local Client Service team in Sweden, ensuring controlled, efficient and client-focused service delivery while strengthening client relationships, operational excellence and sustainable business growth.

Key Responsibilities and Requirements

• Lead, coach and develop the local Client Service team in Sweden, fostering accountability, collaboration and a strong client-oriented culture.
• Translate Funds Division strategy into clear local priorities, capacity plans and operating objectives.
• Oversee end-to-end client service and operational delivery, ensuring performance against agreed service levels, quality standards and client expectations.
• Monitor client service and operational KPIs, address performance gaps and act as the senior escalation point for complex client and operational matters.
• Lead client onboarding, migrations and business transitions through effective planning, stakeholder coordination and risk mitigation.
• Maintain operational resilience, business continuity and first-line risk and control frameworks, including testing, incident management and remediation.
• Partner with Compliance, Risk and Audit to ensure strong governance, regulatory alignment and a robust control culture.
• Drive Lean management, process standardisation, automation and transformation to improve efficiency, reduce risk and enhance client service.
• Build strong relationships with Funds Division Team Leaders, clients and cross-functional stakeholders, supporting sound decisions and successful change adoption.
• Bring at least 10 years of people leadership experience and a strong track record in financial services operations, client migration, risk governance, process improvement and change management, supported by strategic judgement and strong communication skills.